Shipping Information

How long will it take to receive my order?

Once you place your order, please allow 1-3 business days for processing of your order. Then after this: additional 10-24 business days for delivery

Do I get a tracking number after I order?

Yes! All orders include tracking numbers. It will automatically be sent to your email you have provided us with. Please follow our above question to see when they will be actually shipped out

Will you email me when my order is shipped out?

Sure. you will get a confirmation email when you have placed your order, and another email when your order is on it's way

I ordered more than 1 item, why did I receive 1?

When you order multiple items at a time some may be shipped separately from one of our multiple warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will eventually get to you

Can I cancel or change my order?

Yes. you have 30 minutes to cancel your order once it has been placed. All orders are handmade once you order, so it is unlikely for us to cancel/change an order, but in some cases, we can. So please make sure you spend some time browsing and order the correct items that you want! Just email us at info@eleganfuture.com and we will be sure to help you out

 

 

For orders containing multiple items, please be advised that your products may be shipped in separate packages rather than in a single shipment. If you receive only part of your order, it is likely that the shipment has been divided, and the remaining items will be delivered in subsequent shipments.

All orders are processed and dispatched from our warehouse within 1 to 3 business days. During periods of peak demand, we kindly ask for your understanding and allow up to 6 business days for order processing and dispatch.

*Please be aware that all shipping times are subject to potential delays due to customs clearance or other external factors beyond our control.